FAQs
Do you have any questions? Find the answers here.
HOW DO I TRACK MY PARCEL?
Via our tracking page at gtagsm.com/tracking by entering your tracking number to view status updates and proof of delivery photo.
We also recommend subscribing to email updates to stay informed about your delivery progress.
We also recommend subscribing to email updates to stay informed about your delivery progress.
WHAT ARE OUR DELIVERY HOURS?
Deliveries are made between 8:00 a.m. and 9:00 p.m., seven days a week. While we do our best to consider specific delivery time windows or business hours, these cannot be guaranteed.
CAN I CHANGE MY DELIVERY ADDRESS FOR A SHIPMENT AFTER IT’S BEEN SHIPPED?
Address change request can be initiated by the shipper or the receiver upon the verification process. We will review the status of your package and confirm with our carrier whether an address change is still possible.
HOW CAN I UPDATE OR CORRECT MY DELIVERY DETAILS?
You can update or complete your delivery information (such as address or phone number) through our tracking page at gtagsm.com/tracking, or by contacting our customer service team at [email protected]
Please note that an address update button will become available on our tracking page after a failed delivery attempt or if additional information is required.
Please note that an address update button will become available on our tracking page after a failed delivery attempt or if additional information is required.
WHAT HAPPENS IF MY PACKAGE IS STOLEN OR DAMAGED?
GTA GSM is unable to replace or refund a parcel to the receiver directly if damaged or lost in transit. Please contact the retailer or shipper directly for more information, and to initiate a claim inquiry for further investigation.
HOW CAN I GET HELP WITH MY DELIVERY?
Please send us your tracking number at [email protected] so our team can assist you. Without a tracking number, we may not be able to locate your shipment, which will delay our ability to help.
For your reference, your tracking number starts with “GR” and is a combination of letters and numbers (e.g., GRG01856M9E82TQ2A20).
For your reference, your tracking number starts with “GR” and is a combination of letters and numbers (e.g., GRG01856M9E82TQ2A20).
WHAT IS OUR DELIVERY PROTOCOL?
Deliveries are made directly to your door, or in accordance with your delivery instructions.
When the delivery is completed, the driver will take a photo as proof of delivery, which will be available on our tracking page. If you are subscribed to email notifications, you will also receive this photo directly via email.
When the delivery is completed, the driver will take a photo as proof of delivery, which will be available on our tracking page. If you are subscribed to email notifications, you will also receive this photo directly via email.
HOW MANY DELIVERY ATTEMPTS WILL BE MADE BEFORE MY SHIPMENT IS SENT BACK TO THE SENDER?
Three (3) delivery attempts will be made before the local station marks the parcel for return to the sender.
WHY WAS MY PARCEL RETURNED TO THE SENDER?
The following are potential reasons why a parcel gets returned to sender:
Three (3) unsuccessful delivery attempts were made.
Incomplete address or contact information.
The order is cancelled by shipper or the receiver.
Three (3) unsuccessful delivery attempts were made.
Incomplete address or contact information.
The order is cancelled by shipper or the receiver.
WHAT HAPPENS IF MY PACKAGE IS DELIVERED BUT NOT RECEIVED?
Please contact us as soon as possible, and we will investigate the delivery. If possible, we will attempt to recover the parcel for redelivery. In situations where the parcel is not recovered or is considered lost or stolen, please contact the retailer or sender for more information.
I NO LONGER WANT THIS PARCEL. HOW DO I CANCEL MY ORDER?
Please contact the seller for next steps. Once the cancellation request is received from seller, the parcel will be returned to the sender.
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